Wednesday, October 04, 2006

Page 2 of Glossary of Quality

Baldrige-lite: Term used to depict states’ quality award pro­grams using the same criteria as the Malcolm Baldrige National Quality Award but with a simplified process or application.

Baldrige-qualified: Term used by firms that have been granted a site visit by the judges in the Malcolm Baldrige National Quality Award competition.

Basic events: Term used in fault tree analysis. Basic events are initiating faults that do not require events below them to show how they occurred. The symbol used for a basic event is a circle.

Basic prototype: Nonworking mock-up of a product that can be reviewed by customers prior to acceptance.

Basic seven (B7) tools of quality: These are the fundamental methods for gathering and analyzing quality-related data. They are: fishbone diagrams, histograms, Pareto analysis, flowcharts, scatter plots, run charts, and control charts.

Bathtub-shaped: hazard function Reliability model that shows that products are more likely to fail either very early in their useful life or very late in their useful life.

Benchmark: An organization that is recognized for its exemplary operational performance in one or more areas and is willing to allow others to view its operations and tour its facilities.

Benchmarking: The process of finding a company that is superior in a particular area, studying what it does, and gathering ideas for improving your own operation in that area.

Best-of-the-Best: Term used to re fer to outstanding world benchmark firms.

Best-in-class: Term used to refer to firms or organizations that are viewed as the best in an industry on some meaningful criterion.

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