QFD

Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs that it is originated in late 1960s by the Professors Shigeru Mizuno and Yoji Akao. Also technique which was born in Japan as a strategy for assuring that quality is built into new products. The structure of QFD can be thought of as framework in House of Quality (HOQ) through voice of customer. So, the quality function deployment (QFD) is used as a planning tool to fulfill customer expectations. Also it is a powerful planning and product design technique in translating customer needs and manufacturing constraints into product attributes and specifications.