Hard Data Measurements data such as height, weight, volume, or speed that can be measured on a continuous scale.
Hardware Mock-ups Physical representations of hardware that show designers, managers, and users how an eventual system will work.
Heterogeneous A characteristic of services that means that for many companies, no two services are exactly the same. For example, an advertising company would not develop the same advertising campaign for two different clients.
Hidden Factory A term introduced by Wickham Skinner that refers to firm activities that have no effect on the customer.
Histogram A representation of data in a bar chart format.
Horizontal Deployment A term that denotes that all of the departments of a firm are involved in the firm’s quality efforts.
Hoshin Planning Process A policy deployment approach to strategic planning originated by Japanese firms.
House of Quality A tool for implementing Quality Function Deployment (QFD) .
Human Resource Measures Ratios that are used to measure the effectiveness of a firm’s human resource practices.ideal quality A reference point identified by Taguchi for
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