Gap The difference between desired levels of performance and actual levels of performance.
Gap Analysis A term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.
Globalization An approach to international markets that requires a firm to make fundamental changes in the nature of its business by establishing production and marketing facilities in foreign markets.
Green Manufacturing A method for manufacturing that minimizes waste and pollution. These goals are often achieved through product and process design.
Group Decision Support System A computer system that allows users to anonymously input comments in a focus group type of setting.
Group Technology A component of CAD that allows for the cataloging and standardization of parts and components for complex products.
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